If your device has been plugged in and will no longer turn on, please follow these steps.

• unplug your device
• hold in the power button for a full 20 seconds
• let go and wait 20 seconds
• turn on the device, please give it a few minutes before depressing the button again
• if it does not turn on, plug the device back in
• try turning on the device

if it still does not power back on, a tech will need to look at your device

Thank you for your time.